Iphone 6 Non-Responsive

  • 1
  • Question
  • Updated 6 months ago
My phone's screen started to be unresponsive at the beginning of this week. At first I did pay no mind as it went away after shutting it off through the side power button; however, as the week progressed it has gotten worse, and now it is very unresponsive. I even did a factory reset, which I thought would work, but it did not do much at all. Therefore, what I would like to know is what my next plan of action is, as I was thinking of going to the mall kiosk tomorrow to get it replaced, or would I need to contact through customer service? 

Any suggestions would be greatly appreciated. Thank you :) 
(Also, I do have apple care) 
Photo of Josen Edward Belandres

Posted 6 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 42,336 Points 20k badge 2x thumb
hi Josen,
It seems you had a hardware issues. When did you buy your iPhone 6? was it under warranty?
Apple store is the best place to fix Apple products. I would suggest you visit one if you are close to one.
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Here's the link to take an appointment : https://getsupport.apple.com/?caller=arssw