iphone 5s No Service

  • 1
  • Question
  • Updated 2 years ago
  • Answered
All other phones on our koodo accts are working, but my son's iphone says no service.  We have tried updating, restarting, airplane mode etc that the community forum suggested with no change.  Any new suggestions?  Account is paid and up to date...
Photo of Matt Schiman

Matt Schiman

  • 130 Points 100 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,788 Points 50k badge 2x thumb
If you have already done all that I would suggest calling Koodo from a different phone than the iPhone and see if the rep is able to provide more troubleshooting steps.
Photo of Robert

Robert, Mobile Master

  • 101,484 Points 100k badge 2x thumb
Hello Matt.

Have you disabled 3G thinking that 3G = data?
Photo of Melissa

Melissa, Employee

  • 11,708 Points 10k badge 2x thumb
Hey Matt!  Is the phone working now?  Let us know! :)