iPhone 5s locked to Telus isn't working with the Koodo SIM card

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  • Updated 2 years ago
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My iPhone 5s locked to Telus isn't working with the Koodo SIM card. I asked an employee at Best Buy and when she called Telus, they confirmed that it should work on the Koodo network by checking my serial number. I've tried resetting the network settings, but no luck. Someone please help me get service please!
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Susan Hwang

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Posted 2 years ago

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Robert, Mobile Master

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Hmm this is weird. It always worked when I tried. Have you tried another SIM? Close and open cellphone?
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Susan Hwang

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I haven't tried another Koodo SIM, but I turned my phone off and on during the process to reset.
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Robert, Mobile Master

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Susan. Unfortunately I don't know what is wrong. Your SIM card usually works?
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Susan Hwang

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The SIM worked on another Koodo phone but it doesn't work on my Telus iPhone
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Jonathan I, Mobile Master

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Go to protectyourdata.ca and check the IMEI number to ensure it hasn't been flagged lost or stolen.
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Susan Hwang

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I'm the original owner and I registered it under my iCloud account
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Dennis, Mobile Master

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Connect with itunes
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Susan Hwang

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The SIM works on my Telus 4s too, so I don't know why it's not with my 5s 
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Dennis, Mobile Master

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It should activate the same as the iphone4

What happens when the rep tried their sim in your iphone 5s?
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Susan Hwang

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That's what I get.. It didn't work

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Dennis, Mobile Master

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I think you need to bring the phone to the apple store.

If it says Koodo but your sim doesnt work in the phone and the employee's sim does not work on the phone.  And you sim works on other phones, then it must be a phone error.  An error could have occured during the carrier setting update
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Susan Hwang

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Thanks, I took it to the Apple store and they gave me a new one since I still had warranty

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