IPhone 5S 2017 No Service!!!!

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  • Question
  • Updated 12 months ago
Hi, I just bought an IPhone 5S and when insert my sim card , it says no service. I looked up online and tried every single fix there is. Please help!!!

Its an IPhone 5S and it is locked to Koodo. I even check if it was locked.
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Phil Nkiama

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Posted 12 months ago

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Paul Deschamps, Mobile Master

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Hi Phil, let's start at the start, you activated the SIM Card correct?
Did you port an existing number in to Koodo or is it a new number?
Have you tried turning the phone off and back on (reboot)?
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Phil Nkiama

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Yes I did activated my SIM Card correctly

At first I had chosen a number, but sometime during the day i changed it.

Yes after many tries , I have rebooted my phone
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Robert, Mobile Master

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When you chose a number at first did it work? Or you didn't test it?
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Timo Tuokkola, Mobile Master

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Have you verified that 3G is enabled?
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Phil Nkiama

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You mean my data? Yes it is enabled
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Robert, Mobile Master

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No, not your data. 3G is something else that is not to be confused with data. Is the 3G network active in your phone?
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Phil Nkiama

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I dont know where it is on the settings