IPhone 4s No Service in Italy

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  • Updated 3 years ago
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Purchased the $15 international text package via the self serve app prior to leaving for Italy. Now that I'm here my iPhone 4s won't connect to any of the 4 carriers that show up under carrier in settings. I've got cellular data and 3G on. Just says No Service. Tried turning off and on several times. Please help!
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chris

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  • frustrated, ripped off

Posted 3 years ago

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Chad Burr, Mobile Master

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Firstly, turn your data back off just in case your phone does get a connection.

The roaming packages do not guarantee service they only act as a discount when your billing goes out

If no networks are showing up when you perform a scan then the problem may just be that no networks are available to your phone.

Compatible networks are Hutchinson(3), TIM, Vodafone, and Wind so if none of those have a signal in your area, you will not have service.

Make sure your networks will allow 2g if that setting exists.
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chris

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Thanks Chad. Thing is, the carriers (eg. TIM, WIND, Vodaphone) do show up in the list, but when I select either one there is still no service. I just went into self serve and added the $0 international voice roaming add on to see if that makes the difference.
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Mathieu, Mobile Master

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After doing a bit of research on this, in the settings of the messenger app of your phone there is an option called "Send as SMS". Make sure that is turned on. When it is turned on, if iMessage fails to send the message it will send it as an SMS however, when it is turned off, if iMessage fails to send the message, it will fail and do nothing more.

Find out more info about this here
(Edited)
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chris

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Thanks Mathieu and Chad - I will try that and let you know. I wonder if she would need to remove me from her contacts as well ...? Also wonder - if this works - what will happen when I text her again on wifi. After all, the text package only has 75 outgoing texts. Ideally would be nice to have a wifi/iMessage convo and a non-wifi text convo both on the go - since iMessage isn't flexible enough to go back and forth.
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Mathieu, Mobile Master

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Hey Chris,
After looking into it, my initial solution of resetting the contact would not do anything, please view my new response above and check the settings of the Messages app. This will allow you to send SMS messages and iMessages depending on your connectivity.
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chris

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Hi Mathieu. I thought that would be the case as well, so I've had the "send as sms" ON the whole time, but it hasn't worked. When not on wifi they simply don't send.
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Ivan, Mobile Master

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Try this:

https://selfsolve.apple.com/deregiste...

Use the "no longer have phone" option.

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