Invoice amount is incorrect

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  • Updated 5 years ago
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my last bill was paid in full and now my current bill is saying I owe for prior month. Please explain
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Peggy Lomas

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Posted 5 years ago

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Sophia, Mobile Master

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We can't explain, since none of us have insight in your account, Peggy. You're best off to call Koodo (*611) and ask them to explain. Only thing I can think of is they two might have crossed each other - payment got in after the bill got out - but only they can tell you for sure :)
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Jonathan I, Mobile Master

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Sounds like the payment arrived late and so your bill won't reflect it. I would call customer service to inquire about your account status.
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Rocky Balboa

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1 of 2 things might of happened. The payment was made after the invoice was printed which is not reflecting that balance. Or 2 if the payment was made through online banking or bank teller a payment investigation would be required through your financial institution if Koodo never received your payment.

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