Invoice credit problem

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  • Question
  • Updated 3 years ago
  • Answered
Melissa H from Koodo SOS Support Team contacted me to tell me that Koodo had credited $50.70 on my next invoice for a correction. I received my las bill and I do not see this credit. I have emailed Customer Care twice with no answer. Who can help me?
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Juan Diego Santa

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Posted 3 years ago

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Daniel Gunn

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Hi Juan,

In this case I'd contact customer service directly by calling in as this is a public forum, and when you send an email you will receive a response within 24 hours. You can dial *611 from your Koodo phone (free call) and press 0 a few times to speak with a rep if you want answers sooner.

Hope that helps
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Chad Burr, Mobile Master

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Did you check your tab balance? Its possible your tab wasnt deducted correctly or something like that.
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Hey Juan,

If you received a call from us to confirm this credit, I am sure that it has been applied. As for the email sent, it could simply be that there's a bit of a delay but you'll received a response no less. Like Daniel mentioned we don't have access to your account being this is a public forum, you can always give us a call at *611 from your phone for a confirmation with an agent. Thank you.

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