invalid sim i just bought it??

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  • Question
  • Updated 3 months ago
help
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andrew hart

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Posted 3 months ago

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Mats

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Was it prepaid or postpaid?

Postpaid the store where you bought it should have activated it with your plan. Prepaid you activate it online yourself.
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David, Mobile Master

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And occasionally, a SIM does not work at all. Like any electronic device, there are a few bad ones every so often.
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andrew hart

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Its prepaid.... and I forgot my id at home, so when I made it home 45ish mins later and tried to set it up it did nothing? I really need this my boss gave me an advance on my 3rd week just before my actual payday so we could keep in touch for work... I don't want him to think I wasted the money on something stupid this is the start of my second carrier to mess up. please please help!
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andrew hart

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*I cant afford to mess up
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Allan, Mobile Master

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To confirm, you're registering here?
https://activateprepaid.koodomobile.com/

Have you tried re-entering it again make sure all the characters are correct?
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Allan, Mobile Master

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Have you tried entering the number again in case you entered it wrong?
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andrew hart

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ive entered the number  at least 4-5 times... and ive checked, checked, and check it to make sure I didn't leave out any numbers or leters  
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andrew hart

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I just dont understand.. I just got it. 
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andrew hart

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just got it = I' m not great with technology.
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Mats

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Are you sure it's prepaid? You don't need ID to buy a prepaid Sim. If it was postpaid and store didn't activate it then you're going to have to call Koodo and get them to help you.
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andrew hart

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however I assure you, I logged in, I went to self serve, I clicked on change sim typed in 8912230100141849610 and its said it was invalid or already assigned to another user?
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andrew hart

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you still there?
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Mats

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I don't know what to say. In the link Allan gave you I don't see a change Sim option so I don't know what you've done. Anyways you got it working now so all's good.
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Allan, Mobile Master

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The link I provided was one to sign up for prepaid. If you enter a non correct SIM number it will give you a error message and ask you to try again.
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andrew hart

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i paid for it in cash
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andrew hart

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and i'm pretty sure I still have the recipt in my coat
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andrew hart

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it works now?!
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andrew hart

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halalula! thank you
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Mats

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Ok good to hear.
(Edited)
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andrew hart

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yes