Internet Sharing not working on a Windows Phone. How do I troubleshoot?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
This is a follow on question from my previous question but I reposted in case the question is missed.

I moved a Koodo SIM to a Telus Windows phone. With the right settings the phone works and data works on the device itself. But if I turn on Internet Sharing it fails saying that:

"There's no cellular data connection to share right now. Check your cellular settings and signal, and try again."

Clearly I do have a data connection because I can surf on the phone. How do I get Internet Sharing working?

Many thanks.
Photo of Paul Goodfellow

Paul Goodfellow

  • 244 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
http://www.wpcentral.com/access-point...

Navigate to this page with your PC and then scan the QR code with Bing Vision on your Windows Phone.

If you're using WP8, Bing Vision can be launched by pressing the search hardware key (right of the home key) and then pressing the eye icon.

If using WP8.1, Bing Vision can be launched from the camera app under the Lenses menu.

When you scan the QR code and tap on the link on your phone scree, it'll take you to the app in the market that is normally hidden. Install the app and this will add an "access point" menu in your settings. Tap on that and select Koodo from the list. You should be good to go.

After doing this Internet Sharing and MMS worked without a problem for me on non-Koodo WP devices such as the Lumias 810, 920, 928, 1020, and the Icon.
Photo of Boolanger

Boolanger

  • 9,234 Points 5k badge 2x thumb
you can also just go to the below link from your phone to get the access point app as well

http://www.windowsphone.com/en-ca/sto...
Photo of Paul Goodfellow

Paul Goodfellow

  • 244 Points 100 badge 2x thumb
I am afraid Access Point will not install on this phone. The message is:

"This app is not available for your device"
Photo of Boolanger

Boolanger

  • 9,234 Points 5k badge 2x thumb
well it is for the Lumia line, do you by chance have another type of WP ?

most manufacturers have an equivalent app, you can also download an app call "SysApp Pusher" which will allow access to which ever app you need, as you cannot search them directly in the store
Photo of Paul Goodfellow

Paul Goodfellow

  • 244 Points 100 badge 2x thumb
Samsung Ativ S
Photo of Boolanger

Boolanger

  • 9,234 Points 5k badge 2x thumb
That would be the issue. The Samsung app is below. i don't have any experience with this app but it should work the same. It does seem to currently be broken if you are using the 8.1 Dev preview though.

http://www.windowsphone.com/s?appid=d...
Photo of Paul Goodfellow

Paul Goodfellow

  • 244 Points 100 badge 2x thumb
Unfortunately the app doesn't help. After inserting the Koodo SIM it still thinks I am on Telus. Only Telus APNs are available in the list.
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
Sorry, I forgot that Telus carried the Ativ S, I assumed it was a Lumia.

Here's a guide for manual APN configuration for the Ativ S from Swisscom:

http://devicesupport.swisscom.ch/web/...

Ignore the Swisscom APN, use the values from my blog post instead:

http://mobilemasters.koodomobile.com/...
Photo of Paul Goodfellow

Paul Goodfellow

  • 244 Points 100 badge 2x thumb
Thanks for all your efforts. Unfortunately I am no further ahead. I can get to the internet on the phone but I cannot turn on Internet Sharing.
Photo of Paul Goodfellow

Paul Goodfellow

  • 244 Points 100 badge 2x thumb
Thanks Telus Customer. I will try that.
Photo of Paul Goodfellow

Paul Goodfellow

  • 244 Points 100 badge 2x thumb
I don't have a parameter called APN Type. I tried the isp.koodo.com with the same results.
Photo of Paul Goodfellow

Paul Goodfellow

  • 244 Points 100 badge 2x thumb
I suspect that it is something to do with the fact that it is a Telus phone. In the APN app if I uncheck the "Automatic APN" option and then try and set the "Active APN" I am only offered Telus. It seems to be detecting Koodo because it does connect to Koodo and I can surf. I just cannot turn the phone into a hotspot.
Photo of Paul Deane

Paul Deane

  • 60 Points
I just switched to Koodo bringing my Samsung ATIV S and although data on the phone works I cannot tether (using internet sharing). It tell me there is no cellular data connection. This is a must have feature for me.

This conversation is no longer open for comments or replies.