International Texts not received

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  • Updated 5 years ago
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I have an Android Samung Galaxy Ace. I also have unlimited text in and out of canada. But still my texts are not being received from me to England. We still get texts from England without a problem, but nothing going out arrives
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Duracell = ]

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Duracell,

When you send messages, do you add the prefix +44 or 01144 and then the number? I'm sure you do but just ruling out errors :)
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Yannick

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Hi Duracell, you can also check if the providers of your contacts are part of our list of international partners: http://koo.do/TAUO5h.
If they are not part of this list, that means we don’t have agreements and we can't guarantee that it will work.
If they are part of the list but your message are not sent or received, you should contact our technical support. We can be reached at 1-866-995-6636 from a landline, option #6. Simply provide the phone number of your contact and his provider.

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