International texts are not always delivered

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  • Updated 4 years ago
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When I text my family (France from Canada) with international texts (iPhone 4S, same problem despite 2 different versions of iOS), my family do not receive all my texts. Some go through, others don't. Is that a known problem? What could I do?
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Florent FISCHER

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Posted 4 years ago

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Ivan, Mobile Master

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This happens sometimes with international messaging. It may be on Koodo's end or it may be due to the French carrier.

I prefer to use messaging apps like WhatsApp for this reason.
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Dennis, Mobile Master

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You can call Koodo and have them check to see it the message got stuck on Koodo's end, but I am sure they are going to say it's on the French Carrier's side. Just as I'm sure the French Carrier is going to say it's on Koodo's side lol
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Myke

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Are they text messages or iMessages?
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Florent FISCHER

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Thanks for your answers guys.
No, it's text messages.
It's the same for all the different French carriers, sometime they get my messages, sometime they don't. It must come from Koodo.
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Dennis, Mobile Master

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Give Koodo a call and have to open a ticket to look into it for you
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Florent FISCHER

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I gave a call to Koodo, that's a knows issue. They changed some settings on my international text messages, I had to reset my network settings and it should be resolved now. I haven't the chance to try yet but I'll let you know if I've any more problems.
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Dennis, Mobile Master

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Thats good to here. Hope it works out :)

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