International texting not sending

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Hi,

I'm trying to send a text message to 'Cell C' in South Africa. I can receive a message from this number, but when I send one it doesn't go through. This has been happening since I switched to Koodo a couple of weeks ago.

I checked, and Koodo does have an agreement with this carrier, so why can't I text them?

Thanks,
D
Photo of DM

DM

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Are you using the proper country code prefix? Check this page out for assistance with international texts:

http://help.koodomobile.com/plans-add...
Photo of DM

DM

  • 80 Points 75 badge 2x thumb
I am, yes. I have texted this same number on another provider and have received texts from it on Koodo, but my outgoing texts are not going through.

Thanks.
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
Call Koodo Tech and have them look into it. If it shows that the messages are leaving Koodo's network, then the issue is with the Cell C.

This conversation is no longer open for comments or replies.