International sms

  • 16
  • Idea
  • Updated 3 years ago
  • Implemented
Why is Koodo still charging to receive an international text message when roaming? Receiving a text message when travelling costs us money, when it is completely out of our control. I travel frequently for work, and although I love the Koodo service, this is the only inconvenience that makes an otherwise happy customer want to switch carriers.
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Alex Lo

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  • frustrated

Posted 4 years ago

  • 16
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Chris Petersens

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I totally get where you coming from! I hope this idea will get traction with them.
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Sophia, Mobile Master

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You got my vote, Alex! Agree as well!
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Daniel Kim, Mobile Master

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Me three!
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Sumaya K.

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Hey Alex, there were a few other ideas like this recently. We're looking into this! Thanks :)
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Jordan Stevens

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Hey Alex,

Just wanted to thank you for your idea. Much appreciated. Because of you all incoming text messages are free!
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Robert, Mobile Master

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Interesting...I'll try and find an official answer and I'll get back to you ASAP
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john the one

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Thanks a lot because I'm traveling in the near future and this will make the difference if I put a hold on my account or keep the serves running ( I happen to be a rep in a store and I haven't seen anything indicating that it's free) when I called In I was clearly said it will cost
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Robert, Mobile Master

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Have you considered unlocking the phone if you're travelling for longer period of time?
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john the one

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My phone is unlocked and I have a sim for the countries I'm traveling too but I have a secondary phone that I wanna put my koodo sim in so I can see who's calling me and my incoming text. All the other services providers have it why not koodo
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Robert, Mobile Master

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Finally, the verdict is that they are not free unfortunately. Maybe in my case it's a bug.
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wing0

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Hi Jordan,

I posted the same question in the "question" section.
If this is already implemented, how come the koodo website still shows incoming/outgoing text has a charge of $0.60 outside of Canada/USA?

http://help.koodomobile.com/coverage-...
Under "Travelling outside of these locations?"

Thanks.
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Allan Sander

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I too have this exact same question. If the website is not updated with the correct details, requesting Koodo to update the same.
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Jordan Stevens

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Hey there Wing,

Thanks for noticing that. We have implemented the idea, but haven't yet updated that section of the site. We will make a change to that page soon.

Enjoy your day and happy travels :)
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Monty Janes

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so...... website still not yet updated to indicate all incoming texts are free while roaming world wide? would like to see confirmation if we could.

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