International service and access

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I am travelling to australia soon and have the Q10 blackberry. I need to be connected while there does anyone have experience in being in Australia and connected with Koodo? I have an associate there now on a different phone and even though signed up for intl calls etc no service any advice or comments. I enabled intl calling roaming and data.
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Stephen Frederick

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Posted 5 years ago

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Just make sure you follow all the instructions and your phone should work in Australia...

Travelling outside of Canada and the U.S.?

Want to use your Koodo phone outside of Canada and the U.S.? Go to Koodo Self Serve and follow these simple steps.

If you have a phone with a SIM card,

Step 1: Go to the Plans and Add-ons page and select Add-ons. Add Int’l Dialing and LD Saver ($2/month) and International Voice Roaming ($0/month). By adding these features, you’ll be able to call and text, while travelling outside of Canada and the U.S.

Step 2: After you’ve added the above two features successfully, return to the Plans and Add-ons page and add International Data Roaming. This feature will not be available until you complete Step 1. This is a $0 add-on and will enable you to use data services while travelling abroad. Just a heads up, you’ll only need to complete this step if you want to use data while travelling. If you’re not planning to use data, you can skip this step.

If you have a phone without a SIM card, you simply need to add Int’l Dialing and LD Saver ($2/month). Without this feature, you will not be able to call or text.

Once you complete these steps, you’ll be able to use your Koodo phone while travelling abroad, being charged at the pay-per-use rates below.

International Roaming Rates

Here are the companies in Australia,

Koodo International Travel rates are subject to change.
BlackBerry® service is subject to availability.
Calling minutes, messages or data used while travelling are not deducted from your monthly rate plan allotment.
International Travel charges may take up to 90 days to appear on your bill.
Basic and digital features may vary within the travel partner’s digital coverage areas.
Data is charged by the MB and is prorated to the closest 20 KB.
Voice mail notification may not be available in all travel services areas.

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