International texting problem.. purchased all40 and turned on free International roaming. not working!

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I added the ALL40 to get international text data and voice before I left canada Sept 5. I received a text confirming that it was  set up until Oct 3. I have not been able to text or call since I arrived in France. Just get the message"not delivered". I have spent several hours trying to figure this out and have sent 2 emails to support but have not heard back. I have the 2 free international roaming add ons. Data did seem to work as I got a warning that I had used 50% of my data. Help please!
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Phil

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Posted 2 years ago

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Robert, Mobile Master

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Hello Phil! Have you tried restarting your phone? Do you have network?
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Phil

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yes,, have restarted my phone... powered down waited a few minutes and powered up (tried twice)... I did receive a few texts but that seems to have stopped. I have an iphone 5s if that matters. Have tried with data on and data roaming on also with it off (I rarely use data). I did see somewhere to try resetting the phone, but am concerned that will erase something Koodo did to make it work in the first place.

Yes I do have network also . Have used automatic and also tried to manually select networks that I know others have been using successfully. (several people on the trip). Thanks
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Phil

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also, can use wifi to do my email, so that seems ok, though that has nothing to do with Koodo I believe.
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Figuring it out?

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Wow, my partner just figured this one out. You have to put a space between the words. "ALL 40" NOT "ALL40" like what is shown on the website.
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Phil

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Thanks Very much. Does Koodo monitor this so they know to fix their website?

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