International Texting not working:

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  • Question
  • Updated 1 year ago
 I added international voice roaming and purchased a $15 international text plan. I am now in Auckland New Zealand and I can receive texts from Canada but can't seem to send them. I am using the 001 prefix with my texts. How do I fix this? Using an LG G3.
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Karen S McGhee

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Posted 1 year ago

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Paul Deschamps, Mobile Master

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Hi Karen,
Follow this link it should help your situation

https://community.koodomobile.com/koo...
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Robert, Mobile Master

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Hey there Paul,

Don't you think she already has the add-on? She seems to be having trouble sending texts, but not receiving them.

If you restart your phone do you still have trouble sending them?
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Goran, Mobile Master

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In case Paul's suggestion isn't working or you have Already done this, NZ's exit code is '00.' Make sure that if you are doing '001' that you're not doing '001 1 450 555 1234' but rather doing '00 1 450 555 1234.' To make things easier, '+' is the universal exit code and your phone will do it without issues if you do '+1 450 555 1234.'
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Karen S McGhee

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I already have the add-on and am using the 001 correctly. We put the add-on before we left and activated the text package days before leaving - so yes it has been restarted since then.
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Sophia, Mobile Master

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Would it be possible for you to connect manually to another network? I am not familiar with NZ but thinking perhaps the carrier you're using now allows for receiving texts but not sending them. It's a long shot I know but worth trying :)
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Karen S McGhee

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How do you do that?
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Allan, Mobile Master

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What kind of phone do you have?
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Goran, Mobile Master

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http://support.bell.ca/Mobility/Smart...

Step-by-step visual guide in the above link.

Oh and I'd give it a go taking your Sim card out, back in, and restart a couple times.
(Edited)
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Karen S McGhee

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none of this is working