international text not working

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  • Question
  • Updated 2 years ago
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Hi, I am in China now. I added international roaming text but it doesn't work. I added international voice and data roaming and restarted my phone, still not working. 
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Maggie W

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Posted 2 years ago

  • 1
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Goran, Mobile Master

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I see that you have an iphone. Is it not receiving or not receiving and sending? What about from non-iphone users? Do you have imessage shut off?
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Maggie W

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Yes, I have iphone 5. I do have imessage on. I turned it off, but still not working. I can't receive and send any message.
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Robert, Mobile Master

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Are you sending it to the right number? Do you have any service?
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Maggie W

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Yes, i tried to send message to my husband. I sent him message before.
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Robert, Mobile Master

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Do you say it worked and now it doesn't work anymore
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Maggie W

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No. It only worked in Canada. It never worked when I got in China. I can't receive and send any messages in China. I got the confirmation add on before I left Canada.
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Maggie W

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How do I make it work? Thanks
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Robert, Mobile Master

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Hello Maggie.

Are you sure you're having a network in China? What does it say on top left of your iPhone? Are you sending the texts to the good number? Pay attention that sometimes iMessage send to an e-mail adress. Therefore, when you're in China, it won't work unless you send it to the good phone #.
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Maggie W

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The problem never get solved. I added the international text roaming add on and got the confirmation before I left, but it doesn't work. It's really painful
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Goran, Mobile Master

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Did you attempt to do a network reset? Check step 6:
https://support.apple.com/en-ca/HT201415

You will lose wi-fi login info and paired BT connections.
(Edited)