International text not working

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer applicable

I'm in Europe, I purchased the $15 add on for international texting. None of them are going through, what's the deal?
Photo of Evan Resnik

Evan Resnik

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Have you added international voice roaming to your add-ons? Try that free via self serve and restart your device.
Photo of Robert

Robert, Mobile Master

  • 103,734 Points 100k badge 2x thumb
Helle there.

Here's how to add the free international roaming packages. There's two of them : 

Connect to sell serve and go to your add-ons


Click to change the add-ons



Search for 1) International Voice Roaming and 2) International Data Roaming

Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Evan! Can you please tun off/on your phone, I added the voice feature to your account.  Thanks! 
Photo of Evan Resnik

Evan Resnik

  • 80 Points 75 badge 2x thumb
Thank you!

This conversation is no longer open for comments or replies.