International text msg never sent successfully for one phone

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  • Updated 3 years ago
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I have two phones enrolled with the same plan "can talk and text 200 mins $29" that should include unlimited international text message. One phone can send intl msg perfectly, but the message from the other phone can never received. I look at the difference between message usage and found out the one that does not work is sending msg to Caribbean area(which is the wrong destination). Who should I talk to to resolve this issue? Thanks
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Bowen lei

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Posted 3 years ago

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Eugene

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Hi, Bowen
Since Koodo Community is a public forum, you should try giving Customer Service a call:) A Rep will be happy to assist you:)
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Dennis, Mobile Master

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Are you sending to the same phone number on both phones?
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Bowen lei

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Yes, I am
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Bowen lei

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Thank u for you guy's help. Do you happen to know if koodo rep is going to change me for talking to them. I heard there is a fee for everything except online self manage.
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Eugene

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No, fortunately, Koodo Reps will not charge you anything for just asking them to change something. That would be a rip-off:)
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Dennis, Mobile Master

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Actually if you call in to ask Koodo to do something you could have done yourself on self serve then there is a charge.

Calling and asking is free
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Eugene

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Whatttt??????
A Koodo Rep basically made an account for my on prepaid and didn't charge me anything.
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Dennis, Mobile Master

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Prepaid may be different.

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