International text

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  • Question
  • Updated 3 months ago
International text doesn't work
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Mark Johnston

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Posted 3 months ago

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Dinh, Mobile Master

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hi Mark,
Have you tried to follow the syntax? https://www.telus.com/en/bc/support/article/text-messages-international Did it work before? and worked with texts within Canada?

Also if you are using iphone, you would need to check if your iMessage was set to send "as SMS" when iMessage is not available in the message settings.
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Dennis, Mobile Master

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Can they send to you?  it may be easier for you to reply back to their text message
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Mark Johnston

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They can send to me but any reply or text to them just disappears into a black hole. This koodo thing must just be local texting
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Dennis, Mobile Master

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All current Koodo plans come with international texting.

The problem is that Koodo will just blame the international carrier or and international carrier will blame Koodo.  You will need to contact Koodo and a tech will need to investigate where the disconnect is
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Mark Johnston

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We thought international texting was included I sent them an email so see what happens
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Dennis, Mobile Master

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It is included.  Thats what I said above ^^