Got the "International text" options for my wife's iPhone 5c. But now she is in Italy and the phone says "No service". What's up with that?

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  • Updated 2 years ago
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  • (Edited)
Got the "Internation text" options for my wife's iPhone 5c. But now she is in Italy and the phone says "No service". What's up with that?
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Peter Galbraith

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Posted 2 years ago

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Chad Burr, Mobile Master

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Log into her self serve

Add the international voice roaming add on

Have her restart her iphone
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Melissa, Employee

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Hey Peter, I second Chad's reply! Also make sure her phone is still not in airplane mode.  Keep us posted :)
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Peter Galbraith

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She rebooted her phone. No luck. Still no service. Surely the $15 text add-on should be enough right? The phone should get service in Italy?

Thanks
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Ivan, Mobile Master

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Did you select the self serve add-on that Chad suggested? The $15 text add-on won't work without it. There's no charge for this add on. Please make sure that voice roaming is enabled on her phone.
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Peter Galbraith

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I can't find that add-on anywhere in the menus.
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Ivan, Mobile Master

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I

If it's not available to select, you will have to call customer care (611 from your Koodo phone).
(Edited)
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Peter Galbraith

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You rock! I found it! I'll get her to try again as soon as it's morning there. Thanks so much!!
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Peter Galbraith

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It worked!  Thanks so much guys!  :-)

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