INTERNATIONAL SMS NOT RECEIVED

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  • Question
  • Updated 3 years ago
  • Answered
Hi
I'm new customer on koodo and I have a issue. My plan (15$) normally allow me to send sms anywhere in canada including international msg. But, 4 days after, I traveled to Sept-îles and I sent international sms but they never received.
So, do someone know why it happens or there are some explanations ?

Thank for your help
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Bazo Sanogo

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Posted 3 years ago

  • 1
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Chad Burr, Mobile Master

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What country did you send it to? There could be many reasons an international text didn't go.
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Bazo Sanogo

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Ivory coast / Cote d'ivoire. I already sent sms am they received. This problem stars today
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Bazo Sanogo

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Since this morning all my sms have been not received
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Bazo Sanogo

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I just try something. I sent sms to my friend on telus and he does'nt receive. He's just near me. So now, I catch nothing. I'll wait for 1 or 2 hours and we'll see.
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Chad Burr, Mobile Master

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Is your plan all paid up?
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Bazo Sanogo

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Yes.
Yay , I finally found the problem. It was the app that to send sms. Thank you for your help.
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Chad Burr, Mobile Master

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What did you do to fix? That way if someone else has this problem, your solution may help them.
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Bazo Sanogo

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I just switch to the default sms app and all work and after I try with the app an not work.

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