International Roaming Plan- network issues

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  • Updated 2 years ago
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I added the International Roaming Plan (via text) but my phone will not automatically or manually connect to any of the networks (in London or Paris). Data roaming and everything was turned on. I'm on my way back soon. How do I ensure I will not get charged?
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Promila Gonsalves

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Posted 2 years ago

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Chad Burr, Mobile Master

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Koodo doesn't guarantee your phone will function on foreign networks.

Did you try contacting Koodo or asking for help here?

When did you add the roaming package? Were you in Canada or already in Europe?

Did you get a confirmation text?
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Daniel, Employee

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Hi Promila! If you're still unable to access the network, can you send us an email so that we can help you? 

Click here http://koo.do/11eMLdy to send your email , choose "Social Media" as the type and don't forget to enter your email and password for the Self Serve when prompted :)

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