Hi Ellen-Claire! Are you still unable to access data while in Denmark? If so, can you send us an email through this link: http://koo.do/11eMLdy? Don't forget to enter your email and password when prompted. Thanks :)
I was in Denmark last year, texting would not work. Daughter is now in France and internatrional texting does not work. Getting super angry paying for service that doesn't work when away. Need a solution fast or another provider. We both sent e-mails to customer service 36 hours ago - no reply. Tried phoning on hold for 1/2 hour, no answer. Getting madder by the minute that my kid can't communicate with me.