International roaming data doesn't work

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  • Updated 2 years ago
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Data doesn't work in Denmark. Purchased international roaming in Canada for Europe. Data part of plan doesn't work. Voice and text do. Any ideas, anybody?
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Posted 2 years ago

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Mathieu, Mobile Master

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It should all work. Try turning off the phone, removing the sim card and letting it sit for a few moments then try again.
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Daniel, Employee

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Hi Ellen-Claire! Are you still unable to access data while in Denmark? If so, can you send us an email through this link: Don't forget to enter your email and password when prompted. Thanks :) 
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I was in Denmark last year, texting would not work.  Daughter is now in France and internatrional texting does not work. Getting super angry paying for service that doesn't work when away.  Need a solution fast or another provider.  We both sent e-mails to customer service 36 hours ago - no reply.  Tried phoning on hold for 1/2 hour, no answer. Getting madder by the minute that my kid can't communicate with me.

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