International Combo not working

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  • Updated 2 years ago
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i added on the international combo before I left Canada for the Philippines but it seems that I can't use the roaming feature. I tried manually selecting networks and turning off my phone but still can't send messages. I just got the S5 neo too before I left. Is there anyway I can cancel that add on? i tried calling Koodo but the connection was really bad.
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Mara Palisoc

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Posted 2 years ago

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Ranjan, Official Rep

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Hi Mara, I see that the international roaming combo was added, however in order for intl. roaming to work, a second feature allowing you to roam was also required. I've added this to the account now. Please try rebooting your phone and trying again. Let us know if this helps. 
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Mara Palisoc

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yes it did! thank you so much!

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