international calling

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  • Updated 3 years ago
  • Answered
Hi ,
I have unlimited Canada wide calling and text and my bill was was fixed 56-57 CAD including taxes in NS  .I never opted for international dialing ,today I received one month invoice of 556 CAD including taxes .I called customer care they say I used airtime to call to India .Initially I was using global calling app which I was using through Koodo in that local charges were unlimited so there was no extra charge .During last 30 days there was some problem in my app for global calling and I was under impression that I am calling from Reliance Global app but in actual it was dialing through KOODO .but two month back if app was not working there was announcement through KOODO call cannot be connected as I was not allowed for international dialing . Today when I called call centre they say I signed an agreement for international dialing but in actual I never requested or signed any agreement for international dialing.What should I do now.
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Rajneesh Grover

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Posted 3 years ago

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Danny

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Really sucks to be in your position.  I wouldn't want a surprise bill like that.

That said, if your app wasn't functioning the way you expected and was calling on on your phone network instead of through a calling card, Koodo's just going to say that it's nothing to do with them.  that you used the service and if your app was malfunctioning or misconfigured, it's not really their fault.  All you can do is put an international call block and maybe consider the $20 monthly add-on which gives you 1000 mins to India included.
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Rajneesh Grover

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Thanks for your reply I understand due to fault in my app was getting connected through Koodo .But Koodo is saying I opted for international calling and signed for that how I should clarify this issue .I understand they have a scheme for 20 CAD for 1000 min but is there any way out for these charges of more than 500 Cad  ?
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Danny

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Score 1 for the "be polite and ask nicely" strategy vs. "be angry and threaten to quit"

:)
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Rajneesh Grover

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I will stick to this I tried so many I will use this when without wifi and with wifi I can use Whatsapp or VIBER,but in case want to call landline as VIBER OR WHATSAPP does not allow I will use Koodo
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Rajneesh Grover

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a smile ,soft speak and polite nature can win 
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Rajneesh Grover

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Can you clarify what is the benefit of collecting KOODO community points ? 
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Danny

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It's a compensation for not getting enough hugs as a child

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