International calling not working...

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  • Question
  • Updated 1 year ago
  • Answered
Paid for international calling while in Mexico, worked for a day or two and then when I try and call out it says I'm not authorized to make international calls. What did I pay $40 for then? And why did I have to sign up to ask this question, why do you hide Koodo's customer service email?
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Landon Deibert

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  • frustrated trying to run my business

Posted 1 year ago

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Timo Tuokkola, Mobile Master

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Sign into your self serve account.
Go to the add ons section.
Add the free "international voice roaming" add on
Restart your phone.
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Landon Deibert

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I don't know what my password is for self serve and I can't call to find out.. Haha. Also it worked fine for two days and then quit letting me call out. Thanks for the info! I'll try sell serve again, gotta get this password right one of these times.
(Edited)
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Bernard, Official Rep

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@Landon, please contact us on Facebook direct messaging. There are past due amounts on your account and we would have to make some arrangements to have your account fully functioning again.