International calling

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  • Question
  • Updated 4 years ago
  • Answered
I'm in Europe and have pay per use international add on but I can't reach anyone. I'm trying to call a canada mobile here as well as one at home but calls "fail". Are there different dialling instructions or do I need more than pay per use to make calls?
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Heather Prime

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Posted 4 years ago

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Mayumi, Mobile Master

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Did you add "International Voice Roaming" too?
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Hi Heather, Mayumi is right! This free feature can be added online via Self Serve (""Change you Add-ons", under the "Plan and Add-ons" tab). You'll find more info on this link: If you can't find the feature on your Self Serve, it probably means that you are not eligible for international roaming. Thank you! Enjoy your trip :)

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Robert, Mobile Master

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Also, make sure you dial the correct number. It is either
+ 1 (area code)-(number here)
(exit country code)-1-(area codre)-(number here)

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