International Add on not giving Data. Paid $40 combo before leaving Canada but phone& roaming was off then 4 air flight

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International Add on not giving Data. I paid the $40 combo before leaving Canada for Sweden, but roaming was not on as I left home since phone was off for the airplane flight. My phone is an LG G4. I want to use my Maps app to get around Gothenburg? However the phone told me my data would not work here since roaming was not turned on in country of origin. I don't want to turn on data roaming here and get significant costs. My add on is to have covered that already, right?
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Raymond Kuntz

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Posted 2 years ago

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Raymond Kuntz

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I did solve this by phoning in for tech service to get better understanding of international data use. I do need to check on the option for Data Roaming, and Koodo will stop allowing it after my 50 Mb is used up. Helpful Ricardo of the IT support crew prompted me to download maps of where I want to go here in Sweden (or for my next stop in Iceland) while connected to WiFi. Otherwise I will go through 50 meg quite fast. Not a bad idea to uncheck the Roaming when i know i am at a working WiFi.
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Melissa, Employee

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Hey Raymond! We're happy to hear that  Ricardo was able to help you out.  We hope that you enjoy your trip :)!