Installing A New Sim

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  • Question
  • Updated 5 years ago
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I keep getting a message "unregistered sim card" The phone gal at the store sold me a new sim card. Now I need to activate it . How do I go about doing that ?
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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Sign into self serve
Click the mobile phone tab
Click swap phone
Follow directions until it says you're done.
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John Lee

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If you activate the SIM card and it still reads unregistered sim card, make sure you are putting the SIM card correctly.

If it is in correctly and still reads unregistered, then it may be possible that it is a faulty SIM card. You can go to the nearest Koodo shop and pick up a new one, saying that the one they gave you was faulty.

Other than that, activating the SIM card through Self Serve will solve your issue!

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