Information entered does not match with the account info

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  • Updated 4 years ago
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I just became a new Koodo customer. I am trying to set up an account on Koodomobile.com so that I can manage my account online. But I keep getting an error message that says: "Information entered does not match with the account info". I have checked the information and tried again, but I keep getting the same message. I am using a laptop.
What should I do?
Thanks,
Henri
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Henri Nzedom

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Posted 4 years ago

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Dennis, Mobile Master

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Give Koodo a call. Sounds like the person who entered your info may have made a data entry error.
*611 on your Koodo cell
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Paul Deschamps, Mobile Master

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Are you using the email address you gave the salesperson when setting up your account?
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Henri Nzedom

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Thanks guys for your replies,

The form to fill was not asking for an email address, at least not yet (https://secure.koodomobile.com/accoun...).

I did consider calling Koodo, but it seems that it will cost me to do so (http://koodomobile.com/en/on/contact....).
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Dennis, Mobile Master

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It doesn't cost anything to call Koodo. Only if you call and ask customer service to do something that you can do on your own on self serve will a cost be incurred.
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Henri Nzedom

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I just called and they helped me set up my account. They also confirmed that I will not be charged for the call.
Thanks, Dennis!

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