Information regarding cancelling a deceased members contract.

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  • Updated 7 months ago
My father in law passed away on March 27, 2017. His son and I are joint executors of his will, but we need to cancel his contract and have a final bill sent to the estate asap. It's really frustrating to have to go through this process and there is no information on your website, and I have already sat on hold for over 34 minutes at this point with no guess as to how much longetr I will have to wait to speak to someone.
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Garry Jackson

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  • sad and irritated by your process.

Posted 1 year ago

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You'd likely have to send a private message to Koodo via facebook or twitter for that. There might be a process when calling in to 866-99-KOODO, but this would be beyond the expertise of the Koodo community. Perhaps a Koodo employee could shed some light.
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Goran, Mobile Master

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Cancelling an account is the one thing that can only be done via 611.
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Garry Jackson

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So I've been on hold for an hour and 25 minutes so far. How to make a miserable situation feel worse? This is it. I don't think I can simply cancel the account - it's a death. That's why it'd be nice if there was a process available or a phone number to call.
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Robert, Mobile Master

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Usually,y if you call in the morning, the wait time should be lower then what you had atm.
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Matthew Ng

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Hi Gerry, did you ever get this resolved, and if you did, can you share the steps that worked for you? My sister in law just passed away and I need to do the same thing.