Information entered does not match with the account info creating profile

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I was trying to register to the online account but once i enter the postal code and account number it says:
  • Information entered does not match with the account info.
I tried multiple times but even checking the numbers it always makes the error.
Photo of Barbara Ibba

Barbara Ibba

  • 70 Points

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Are you sure the postal code is written exactly as in the system? Maybe try without a space in between the two
Photo of BobTheElectrician


  • 67,712 Points 50k badge 2x thumb
Send a private message on Koodo’s Facebook or Twitter page. Those reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.

They can verify if your account number and postal code match, and should be able to help you with this issue.

Photo of Julie

Julie, Official Rep

  • 2,344 Points 2k badge 2x thumb
Hey Barbaba,

Before contacting us on Facebook, can you double check if you are using the postpaid self-serve if you are on a postpaid service or the prepaid self-serve if you are on a prepaid service? 

Is it possible that your current address has changed since your activation with us? 

Keep us posted!