Information does not match when registering for Self Serve, have not received an email with a pin or verification either?

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  • Updated 2 years ago
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I bought a new phone from koodo the other day and transferred over a number under my moms name over to my own tab, and the sales rep said i should receive an email from koodo that day, i have not received said email and self serve is telling me my information does not match when i put in my name, account number, postal code and cellphone number.what should i do? call time is an hour wait
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Aspen

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  • frustrated, confused.

Posted 2 years ago

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Sophia, Mobile Master

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Send a private message to Koodo on Facebook, if you don't want to wait that long on the phone, Aspen :)
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Aspen

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okay, i will try that. i have also sent an email asking about it too. This is my first time getting  a phone on my own  too haha so i just want it all working :D
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Robert, Mobile Master

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Have you verified your junk folder?
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Aspen

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yeah, there is no email from koodo in my junk folder
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Aspen

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Thanks for the help you guys! Koodo customer service helped me out, they were absolutely so kind and helpful in the email. Thanks to them and you guys again!
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Sophia, Mobile Master

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Welcome to Koodo :) Glad your first experience was a good one!