Increase data buckets in US Roaming add-ons

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  • Idea
  • Updated 1 year ago
  • Under Consideration
  • (Edited)
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Koodo, I love you... but your data add-ons for roaming in the US are terrible and lagging behind your competitors. There's no reason for it to be this expensive in 2017. Talk and text is all well and good, but we need more reasonable data options, especially for short-medium term trips. Data-only add-ons would be fantastic.
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Caleb

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Posted 1 year ago

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Allan, Mobile Master

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If we simply compare data and not the rest of the add-ons:
Koodo:
$40 - 250MB
Virgin:
$40 - 200MB
Fido:
$40 - 200MB
Bell:
$40 - 200MB
Telus:
$45 - 150MB
Im not sure which add-ons you are looking at but Koodo appears to be the cheapest! As for data only add-ons I think that would be great to feature!
(Edited)
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Caleb

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Public Mobile:
$10 - 250MB
$15 - 500MB
$20 - 1GB (this would be perfect Koodo!) 

Freedom Mobile: 
$15 - 1GB data (including talk/text)

Then we can start comparing all the $x/day 'roam like home' options from Bell/Fido/Virgin/Telus and yeah, we're definitely lagging behind. I would absolutely pay $5-10/day to use my service as if I were in Canada while travelling in the US. 

I'd be all-in on a bundle with talk/text/data from Koodo with greater data allotments but $40 for 250MB... I think EVERYONE can do better. 
(Edited)
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Allan, Mobile Master

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Ahh okay. Public and Freedom arent across Canada carriers yet so Koodo has no reason to drop all of their prices as they want to keep them matched closely with Fido and Virgin.
When it comes to Bell and Rogers's $5, $10/day for 100MB this is only available on certain plans and you are paying a much higher price for these plans then you would with Koodo. So yes youre getting cheap data but you are paying a lot more to be with that company.
I do agree with you though, prices really should come down but unfortunately it'll be tough to see that happen.
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Caleb

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Public Mobile is a national carrier, Maybe I'm looking at them as a direct comparison because they are a Telus MVNO just like Koodo. But yeah, pricing is the issue here. More for less really doesn't exist as a reality. Oh well. 
(Edited)
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Allan, Mobile Master

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I would be okay with that, especially if it means more data for cheaper. You should create an idea thread and see if others would be up for that cause i think its a great idea!
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Caleb

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Hey Bernard, I know exactly what you're referring to - I have family members who are with Public Mobile - and the answer is yes, absolutely. Koodo has been entirely self-serve for me thus far, anyway. Koodo has always been considered 'self-serve' have they not? Since day one, much of the incentives have been to 'do it online yourself'. The fact we can port our numbers in, manage plans, add-on's, etc. all online whenever we please - we have everything at our disposal. Even these add-on's, I don't need to call customer service, I literally text a number and reply with what I want. So, yeah. Let's make it happen. I leave in under two weeks :)
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emilya

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I am extremely frustrated by the inadequate amount data in 3-day and 10-day US roaming plans. $5 for 20 additional megabytes is a joke! One does not always have access to wireless when travelling. Constantly turning the international data on and off is annoying and humiliating! 
Furthermore, the plans for prepaid customers are much better than for monthly customers. PLEASE PROVIDE A REASONABLE  DATA BOOSTER!! 
(Edited)
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Jan Hope

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Caleb It is funny because I actually came from Public Mobile to Koodo not a long time ago and not because there is something wrong with PM but because of some other personal issues not related to the quality of their service. What I have noticed that Koodo is actually 90% on line already. Customer service is hard to reach most of the time and you have to pay for a pleasure of talking to someone if you can do it through self serve. I think the problem here is not necessary access to live agents. In order for  Koodo to be like PM they would have to close their kiosks entirely and turn their back on less tech savvy customers and may be elderly folks that need more assistance. That is where real savings would come. Bloated administration also eats a lot of money.

Regarding roaming add-ons to USA. No one can beat PM so far. Don't hold your breath you cannot expect it from Koodo in the near future as well.
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Jan Hope

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You have Telus/Koodo/PM. You can choose the one that fulfills your needs and gives you the best value for a buck.

You still have a choice, isn't it great?
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william2243

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It's also very difficult to add more data after you run out.  After running out of data, when you try to purchase the same package again you get an error response "this add-on has already been enabled on your account." Now my only option is to purchase a more expensive 30 day pack with more data than I need or a less expensive pack with less data than I need because I already ran out of data in a 10 day pack.  
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David, Mobile Master

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No, but the current pack has to be completely timed out, i.e. just past midnight after the last day of your plan. You can't pre-emptively buy a fresh one shortly before the current expires.
I believe Telus 30 day travel add-ons can be stacked, with the new one starting automatically once the current one expires. Of course, you pay a premium to access  that convenience.
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william2243

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Yes, you've stated the problem accurately. I cannot buy more data because I still have minutes and text. Koodo does not account for the possibility that someone would use more than 250mb of data in 10 days. Because of this I can no longer use Google maps or Lyft for the remainder of my trip. Even though I'm happy to pay for more data I am unable to do so.
(Edited)
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Allan, Mobile Master

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You could use the pay per use rates of $5/20MB if need be. Could get pricey quickly though.
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Not Jean-Pierre Blais

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It is all about convenience. They know most people won't go through other hoops, so they set the prices as high as they can. I'd suggest that you buy a prepaid SIM from the US or Roam Mobility. If you aren't too happy about calling people in Canada from a different number, use a VoIP service to spoof your number. You can also forward incoming calls to a VoIP service.
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David, Mobile Master

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There are a number of GPS tools which download the maps in advance, so you don't need cellular data. I use Copilot GPS; others have recommended Here Maps.

Koodo has stated elsewhere that their travel bundles are really meant for limited use.
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Sarah Huley

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I just spent six days in Vegas and originally purchased the $40 for 10 days. Then I ended up having to purchase another roaming plan on day four. I only needed the data as the texts and calls were included already in my plan. There should be an option to purchase only data packages, or have larger amounts available.

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