Incorrectly charged for roaming

  • 1
  • Question
  • Updated 6 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

I was incorrectly charged for roaming. I was charged for roaming while in Victoria BC. Who do I contact?
Photo of kateydblu

kateydblu

  • 110 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 41,904 Points 20k badge 2x thumb
For billing issues, only Koodo agents could help, you could send a message through their Facebook or call *611 from your Koodo number.
Photo of kateydblu

kateydblu

  • 110 Points 100 badge 2x thumb
Thanks I couldn't find a number anywhere. I'll have to call them in the morning or they'll charge me $10
Photo of Elinor

Elinor

  • 3,652 Points 3k badge 2x thumb
Katey, the *611 method of contact works well for billing concerns.  I have never been charged for this because only Koodo can cancel the roaming charge (and while on that call they will help you change to Koodo manually to prevent further roaming charges on your trip).  Your call will not use up any of your phone minutes either. 
Good luck!
Photo of Thomas Miller

Thomas Miller

  • 60 Points
I was incorrectly charged for US roaming charges in December
Photo of Goran

Goran, Mobile Master

  • 97,450 Points 50k badge 2x thumb
Please start a new thread with your specific issue. At any rate you may as well do what's suggested here and that's to send a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out
Photo of David

David, Mobile Master

  • 93,696 Points 50k badge 2x thumb
When in locations near the border, including Victoria, White Rock, Niagara Falls, and many other such locations it is wise to switch your carrier setting from Automatic to Koodo. That way it will connect only to Koodo, rather than to the strongest signal, preventing you roaming on US carriers, and being charged for roaming.
Photo of kateydblu

kateydblu

  • 110 Points 100 badge 2x thumb
Only options for mobile network are lte/wcdma/gsm or wcdma/gsm or wcdma or gsm. My network provider is set to koodo. And I have now turned off data roaming. Thanks for your help though
(Edited)
Photo of Robert

Robert, Mobile Master

  • 107,160 Points 100k badge 2x thumb
Hello Kate,

What phone do you have? You should be able to set up network provider to be Manual

This conversation is no longer open for comments or replies.