I live up in northern BC and was trying to assist my mom in getting a new phone which they had the galaxy s6 on for $120 with a small tab. Over the holidays many of the stores are closed in our area but we looked on the koodo website and found a local koodo store that opened on Jan 3rd. We went in on the third only to find out that the koodo find a store was wrong and this store hadn'the been a koodo provider in over a year and we needed to go in to smithers bc which was an hour drive away, which it was already late so we went in the next day(today) only to find out that the price was apparently a promo that ended that day. We asked if we could get the price and was told we'd have to call customer service... after an hour on the phone and having our cell die, we decided to drive home and call from there. We had to wait over an hour and a half and then another 20 minutes for a manager to basically be told that they weren't willing to do jack squat for us aside from a $50 credit, which after all the BS we had dealt with because of koodo felt like a big spit in the face! This was the worst customer service experience I've ever dealt with and it all stemed from koodo's lack of website management. If we knew we needed to go into smithers that would have been no problem but now it looks like we are all going through virgin. Customer service took 16 minutes apposed to 1.5 hours! Koodo, never again! I've attached a screenshot of the store in question.