Incorrect tab charges

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  • Question
  • Updated 2 years ago
  • Answered
I'm still being charged a $5.00 tab charge on top of my monthly plan but my tab has been paid off for a couple of months. How can I fix this and have my overpayment credited to my account?
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Shaina Morin

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Posted 2 years ago

  • 2
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Ivan, Mobile Master

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You will need to contact a customer service representative. I suggest sending a direct email using the "Contact Us" link below. This way, you don't have to spend any time on the phone.
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Shaina Morin

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Thank you!
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Ranjan, Official Rep

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Hi Shaina - our internal team has actually been looking into this as the issue was flagged by other customers recently as well. You will in fact be contacted in the coming days (by early Sept. I believe), and a resolution plan will be shared with you.