Incorrect Plan

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  • Question
  • Updated 7 months ago
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I registered on Black Friday with 45$ monthly plan which offered an additional 500 mb of data & 10$ credit. However when i logged in yesterday i saw that only 500MB of monthly data is available in my account.
Please look into the same & you can reach me on email kw.asan@gmail.com
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Karan

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Posted 7 months ago

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Goran, Mobile Master

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Billing /account disputes need to be settled by contacting Koodo directly. You can send a private message to Koodo via Facebook Messenger or DM via Twitter and someone will look into it.
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Karan

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Any other way to reach them.I am not on any social media...
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Goran, Mobile Master

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You could call 611 but you could get a Twitter account for the purposes of customer service. It's a lot less invasive than Facebook and you can provide minimal info.
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Allan, Mobile Master

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I believe you needed to add an add-on to get the extra 500MB. You should've been prompted to do this during checkout. Did you do this?
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Erwin

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Did you come in-store or online?

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