Incorrect billing charges for US add on

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  • Updated 3 years ago
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How do you get a monthly bill corrected when there is incorrect billing? I added on 30 days of unlimited US text messaging for $20 on Sept 8 and it was confirmed that this would expire on October 8. However, I was charged the full $20 on both my September and October bills. Is there a reason for this? How do I get it removed?
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Leanne Malinowski

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Posted 3 years ago

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Mayumi, Mobile Master

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Is there $20 add on charges each on September and October?
Or partial charge of $20 on each September and October that makes $20 total?
Is it for any other charge like minutes or data?
If you were charged more than it should, you need to call Koodo *611 from your phone :)