inconvienience for new customer

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  • Question
  • Updated 5 years ago
  • Answered
koodo took mins i didn't use then today sent message that they replaced them and still i have nothing. very inconvienient for my 2 year old and i.
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Bugs Bunny

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Posted 5 years ago

  • 1
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Robert, Mobile Master

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Hello there.

Mind explaining in decent language what happened? You've got your minutes used up by itself?
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Dennis, Mobile Master

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If you minutes have not been properly re-instated, I would advise giving Koodo a call
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Koodo doesn't "take minutes".

If you're on a post-paid account, you only have a set amount of minutes for your billing cycle. After that, you start to build an overage.

If you have a pre-paid account, then your minutes will be deducted from your calls.

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