Inconsistency

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  • Updated 1 year ago
I just got my new phone today from the webstore. My confirmation email Agreement Effective Date: January 25, 2017. But online self-serve usage states:
"Current bill cycle: January 6, 2017 - February 5, 2017 — 11 day(s) left"

What gives koodo? I just got my phone today but my billing cycle started Jan. 6?
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Baz

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Posted 1 year ago

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Ranjan, Official Rep

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Billing cycles work in 30/31-day increments. Your first bill will include partial pro-rated charges from date of activation (Jan 25) to Feb 5 + first full month in advance (Feb 6 - Mar 5).

Although you'll only receive partial charges for the days used, it shows the full cycle that you're in currently (i.e. Jan 6 - Feb 5.
(Edited)