Incompetent staff and phones that die mid conversation. Or, just die.

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  • Updated 4 years ago
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I have had trouble overe the past two weeks with phone dying and saying "battery missplaced", then has picture of battery with white lights blinking and green base. Beside it it has a picture of something, smaller, that has a big yellow line through it. If I can't use my phone, how am I supposesd to receive messages regarding bills due, or make arrangements to pay? Called customer service, went to kiosk. Ordered new battery today as ph. only about 4 months old. Getting tired of this.
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Fiona Sanders

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Sorry you're having troubles Fiona :( However this is a public forum and most of us here are customers just like you. If you'd like to talk to koodo directly, you can click on the contact us tab just at the bottom of this page.
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rikkster, Mobile Master

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You're able to post this message which tells me you have internet access, which in turn means you can still keep track of or pay bills that are due through the Self-Serve portal. You can email Koodo and explain that you would like to make payment arrangements. Glad to hear the battery issue is getting resolved.
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Paul Deschamps, Mobile Master

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Just curious what kind of phone is it that your having issues with ?
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Fiona Sanders

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Samsumg Galaxie 3
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Chris Petersens

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Why don't get angry with Samsung? :-) koodo didn't make the phone yet they are helping you.
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Fiona Sanders

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I just replied to post I made a week or so ago; as I explained the lack of info. I gave out was because I didn't realize was sending to public forum and thought part of ongoing dialogue with Koodo at that time. I had dealt with both Koodo and Samsung (FYI Chris Petersens). I was advised to go through the forum as they were not sure what the issue was and thought someone else may have had similar issue. Again rikkster thanks but I tried that (payment advice) and as last computer crashed, along with all my (unbacked up) info. I did not have the i.d. # needed, & as all done online no record, so basically starting over. When I did last speak to them was cut off before info. received. Hopefully I'll start backing up info. and new battery will solve issue. If not, another new phone ! Thank's all for responding.
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rikkster, Mobile Master

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The computer crash does change things and I understand your frustration.
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Fiona Sanders

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Thank you. Having it happen in the evening, with a sleeping child does not help as I can't leave to go 'find' a phone to use, to talk or Skype as first time it happened my phone had, as I said, cut me off & reverted back to the 'missplaced battery mode' and then they were closed anyway. The second time I did call them with another phone and that's when they told me to" go to kiosk", as they had no idea what the issue was. And that's what I did. Yes, I could send it in but would have everything wiped off as can only back up so much info, so the sales person (who was helpful - it's the people on the phone who have said things like "I have no idea what that means, go into a kiosk", which i've had other people comment on as well) & I decided it made more sense to try and see if just a battery issue. Samsung said essentially the same thing ( they weren't sure what problem was), although as was pointed out, they're the ones who make them. Unfortunately phone repair is not a skill I have, so I relied upon the cusomer service staff to help me, which is what they're there for. Although the person I dealt with had not seen that particular message before, as I said before she was very helpful.
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KaneSlavik

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There's more than one phone in the world that you can use to call and make payment arrangements. 1-866-995-6636.
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Fiona Sanders

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Thank's for the number Kane, but the issue is not having a viable phone to use, not the number.
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KaneSlavik

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So you don't have friends or family that you can use their phone? Or going to the store to use their phone? I'm not buying the excuse that there isn't a viable phone to use. Everywhere you go, you can find a phone to use.
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KaneSlavik

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Since you have internet service, you can even Skype call Koodo.
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Zaphod Beeblebrox

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Where in this issue does it make the staff incompetent, exactly?
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Mayumi, Mobile Master

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If your phone is only 4 months old... Can't you send it to repair?
Did you ask kiosk rep about whether it is covered with a warranty?
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Rocky Balboa

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Based on the previous posts there was no effort put in on your end to even attempt to repair your phone. As previously posted we're customers like yourself and it's not very nice to point fingers. As long as your phone is not physically or water damaged you can send it in for repair.

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