Incoming calls on LG5 go straight to voicemail

  • 1
  • Question
  • Updated 12 months ago
I got a new phone and ever since a few days ago all incoming calls are going straight to voicemail. I can send and receive texts fine and can make outgoing calls with no problem.
Any suggestions?

Photo of Joel

Joel

  • 110 Points 100 badge 2x thumb

Posted 12 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,736 Points 100k badge 2x thumb
Hi Joel, make sure your do lot disturb mode isn't turned on for calls or calls won't come through.
Photo of Joel

Joel

  • 110 Points 100 badge 2x thumb
It's not - when someone calls it does not ring, nor does my phone show a call. It just goes right to my voice mail
Thanks
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,736 Points 100k badge 2x thumb
Are you in a place with spotty service, if you have no service when the person calls it will go straight to voicemail. Do you have solid reception where this is happening or only a bar or two
Photo of Joel

Joel

  • 110 Points 100 badge 2x thumb
No this is at home and my office - I have never had problems with service there before, or really anywhere else.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Have you tried restarting your device?
Photo of Joel

Joel

  • 110 Points 100 badge 2x thumb
yes a couple of times, I have a feeling I will need to take this in

Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Joel, did you port your number in? The issue that you are describing seems to be coming from a porting issue. If so, I suggest getting in touch with our customer service team and they will be more than happy to take a look at it. Thanks! 
Photo of Joel

Joel

  • 110 Points 100 badge 2x thumb
Not sure what you mean by porting, I have been a customer for a number of years now, I just got a new phone with the same number.
Photo of David

David, Mobile Master

  • 93,728 Points 50k badge 2x thumb
Did you move you old SIM card to your new phone, or did you have got activate a fresh SIM card?