Archived and Closed
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The nitty-gritty: I had the 500/500 plan for 45, decided to switch to the 500/500+500 plan for 40 (who wouldn't? The fact that Koodo, or any other carrier doesn't automatically do this is another issue), so I completed the adjustment on my phone's app. I received an email notifying me that the change was completed and that my next bill will show the change.
All of a sudden I cannot receive calls. I am capable of using my data, sending text messages, and making my own phone calls without a problem but those who try calling me receive a "sorry this number is out of service" message. I did not change my number. My account is fully paid for amd in good standing. I have reset my phone. I have checked that my voicemail is still active (it is).
I do not understand what could possibly be wrong.
Using Samsung Galaxy S6 Edge running Android 6.1
Located in Toronto
Never EVER had a problem with Koodo's service until just now