In-Depth Walkthroughs For Phones

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  • Idea
  • Updated 4 years ago
  • Planned
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IE: http://support.bell.ca/Mobility/Smart...

Now I'm the last person to say anything good about Bell, however, during a Tech Call today, I ended up using the above link to assist with specific walk through steps.

This made me realize that the phone help section under Support is rather lacking. While I realize it would take time & money, I think it would ultimately be beneficial to implement something like the above.

Currently, as far as I can tell, the only thing that is accessable is the userguide. I don't believe that is enough. Koodo boasts that they want their customrs to "help themsevles" essentially, which I do agree with, but without the resources there, they can't exactly do that. Adding in an interactive step by step guide on (IE: adding an email/removing an email) would go an incredibly long way. It would also provide the SM agents another way of providing step by step information without making long posts.
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Myke

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Posted 5 years ago

  • 13
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Dennis, Mobile Master

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Or at least have the manufacturer provide these steps for Koodo to direct people to
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Timo Tuokkola, Mobile Master

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+1
Virgin has even better emulators online, but depending on the connection they take a LONG time to load.
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Ivan, Mobile Master

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Definitely a good idea for a carrier that emphasizes an online DIY approach.
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Paul Deschamps, Mobile Master

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I completely agree and have also suggested some work be put into the webstore page to better assist customers of what they're buying online with some 360 views of each device.

With Koodo having many Samsung phones this app from the PlayStore could really be something useful to point ppl to download when they have issues guys, it shows how to set up many features of their phones.

https://play.google.com/store/apps/de...
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Myke

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Anyone else agree with this idea?
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Some random Mobile Master, Mobile Master

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I support this 100%!
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Michael VanderMay

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If you have a Samsung phone you can download Samsung SPSN for free. This is a step by step how to video response to learn to use your phone.
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Jonathan I, Mobile Master

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That's a great help, but some of those are advanced features or ways to use the phone (using a dock, HDMI link to TV, etc). While not too difficult for savvy consumers like ourselves, we're talking about customers who are confused on even more basic operations like turning data on/off to prevent big bills, sending MMS, editing shortcuts on the home screen, changing the wallpaper, even turning on speaker with a Nexus or Moto G dialer is confusing for new smartphone buyers.

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