In Portugal, need to unlock phone, can't make calls!

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  • Updated 2 weeks ago
I'm in Portugal for 2 weeks, I bought a plan thinking my phone was unlocked as I paid it outright. Now I have no way of speaking with a koodo rep to have the phone unlocked. Please help!
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Daniel

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Posted 2 weeks ago

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Dinh, Mobile Master

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@Daniel: Which phone model was it? and  you bought it outright from Koodo before Nov2017?
 
If you are a Koodo customer you could request it from your selfserve: https://www.koodomobile.com/help/unlocking-your-phone 

If for some reasons you couldn't do it, you could also send a message to Koodo facebook with the phone IMEI and ask for unlock. The koodo facebook link is at the bottom of this page.
(Edited)
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Mats

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Is the phone asking for a unlock code or is it that you just cant make any calls?