In payment history, it says payment was received for march bill, yet when I want to pay for April period it says I owe for March period??

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  • Updated 3 months ago
I went to pay for my April month, and it was saying I owed money for the March period still, yet when I went onto account history, it says the payment went through 3 weeks ago???
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Matt Marinoni

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Posted 3 months ago

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Are you set up with pre authorized payments? If you are it will show as payment received even if it wasn't received and still show you as having a balance to be paid in your self serve. It is a glitch in their system. If Koodo says you owe for March period you will have to go to your banking records to see if it was actually paid. It probably wasn't for some reason.
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Dennis, Mobile Master

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What date is your April invoice?  What date was payment received?  if the 2 dates are too close, then the new invoice will not have the updated payment received info