In Canada... where satisfaction with cell phone companies is the lowest in the world

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Can we please, PLEASE as a national community begin to fight back against these RIDICULOUS cell phone companies? The current $35 plan comes with FIFTY mb of data... 50 megabytes!!!! WHAT? I was in Koodo yesterday getting a new phone, and I told the guy straight to his face "I hope I don't have to change my plan to get this though, because, to be frank, you are completely gouging us, completely ripping us off through data charges"... his response? He just laughed, looked at his feet and told me to stay with my current plan. That said, seeing as how you'll likely look at my account and find a way to find out who he was, he was the best employee I've ever come across, so leave that guy alone.

Koodo... your own employees are ashamed of this nonsense, I can't honestly believe that people are paying 35 dollars a month for 50 megabytes of data... the absurdity.. I remember a few years ago I had a 40 dollar plan for a 1GB of data. Please people, refuse to upgrade your plans, call in and complain about data that isn't affordable. 
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jakebanks5

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Posted 3 years ago

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jakebanks5

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and equally as important talk about it on these forums! It's easy to control the complaints if they think we're not talking to eachother.

Also...
 
https://www.youtube.com/watch?v=_CME8IGzcs0
(Edited)
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Chad Burr, Mobile Master

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I hope you have some time on your hands to call each and every carrier. All of them have raised the value of data exponentially over the last couple years. Even the overage charges are out of wack. I'd tell you to fight back with your wallet but this is Canada and we really don't have much of a choice these days. All we can do is hope for a price war.
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jakebanks5

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No... we can vote by calling in to customer service and telling them we are not satisfied with absurdity, asking for changes. Things aren't just going to go our way magically, there will be no price war when they're all reaping the benefits of ripping us off so immensely, and not paying for it isn't really realistic in our society right now... we are increasingly dependant on data, our cell phones are becoming a very vital and central point to our lives and fundamental to our cell phones is the usage of data.
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Some random Mobile Master, Mobile Master

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[...] Things aren't just going to go our way magically [...]

You are very right. Unfortunately, complaining is not the way to go about it. The only way is to aim where it hurts, and where it hurts is their revenues. Stop the cashflow going into their pockets, and watch the devaluation of what they're selling. Like voice minutes. We were using so little of them that the only way for carriers to make minutes seem somewhat "valuable" was to bundle them up in unlimited amounts.

[...] we are increasingly dependant on data, our cell phones are becoming a very vital [...]

That's exactly what they want, us becoming dependent. We all want to use data, but the only way to get it at a fair price is stop using it altogether for a while. They won't sit there too long watching these towers go unused and not bringing in any revenue.

There is no magical way about it: as long as we'll be buyers, they'll be sellers at any price they want. Complaining will do nothing. Halving their revenues, however, will.
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Jonathan I, Mobile Master

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I haven't had any extra/surprise charges on my bill with Rogers or Telus in the 7 years I've had a cell phone (4 years it was under my dad's account though). I've gone over data once and I sent a few international texts here and there so I knew it would happen. One time Rogers screwed up my plan when I got my Galaxy Captivate but they fixed it and even gave me a nice retention plan afterward.

Any activation fees should be mentioned/explained before buying a phone so that may be the reps fault.

I like Matthew Santoro's videos but he's also using outdated information for this one. System access fees were eliminated from plans in like... 2009. Now they're all inclusive. Rogers only charges $20 for activation/upgrades and Bell charges $15 now.

Most of their plans are unlimited Canada-wide calling so now there's less issues with LD charges and going over minutes.

Your main concern is that data is the costliest thing now and I kind of agree with it only in the sense that we should spend a bit more time socializing with our friends and family instead of posting selfies or our lunch to Instagram, stalking people on Facebook, or texting a bunch of friends. I feel like it can be used for good or genuinely useful things (restaurant reservations, maps, movie times, Uber, etc.) but we just basically screw around on our phones a lot and continue paying the price for it. The best way to lower data prices is to stop using it so much.
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jakebanks5

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No... it is practically a right. As an ex-media student in University I wrote a rather lengthy paper on how literally most people in the world have access to a cell phone. LITERALLY: More people in the world have access to a cell phone than have access to a clean toilet. Google it.
Don't compare gas companies to phone companies like Rogers and Koodo - ugh, please do some research.
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5s

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Yes research. Research consistently demonstrates that you can complain all you want and get nowhere. Be it data, lower gas prices and so on and so on. Purchase a WIFI ata plan from Xplorenet to run your phone, TV and radio.
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jakebanks5

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I find it fully saddening that the general consensus was that the best action would be inaction, so irrational.
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Timo Tuokkola, Mobile Master

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Incorrect. The general consensus is that the only effective course of action is to vote with your wallet and cancel your service. As long as you are willing to pay the price they are asking, they will continue to charge it, no matter how much you complain while you do it.
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5s

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I believe markets was created that created the market, of cell phone necessity. When you have necessity, you have no competition and wallet voting, is mute.
Mandatory Insurance, what to you really save, when they save you $250.00 the first year and raise rates there after?
US government, fines oil companies $100billion for an oil spill, gas goes up.
Don't want to use satellite or cable? That's fine. Just raise data prices, for WiFi tv unitil its the same as satellite and cable prices.
For the last 3 years US government has been handing out hundreds of millions in fined, to the bad boy banks and securities companies. No problem, just raise banking fees.
(Edited)
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Andrew

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windmobile $40 unlimted - if you are in their zone
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5s

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Wind does not have unlimited data. Read the fine print.
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Sophia, Mobile Master

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I don't disagree with your conclusion that we Canadians pay too much.......... but........... all I can say is your mission sounds a tiny bit Don Quichotte-ish.

It will probably be counter productive to ask the entire user base to call the carriers and complain about the cost. It would only clog the lines, force them to employ more reps to pick up the phone and who would end up paying? Us, the customers, with higher plans. :( Which is exactly what we don't want ;)
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jakebanks5

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You seem to suggest this website's sole functionality is an image, which I actually doubt is true, I legitimately feel Koodo will listen. I don't expect 1 million Koodo customers to call in, I expect at most a few hundred, which is easily enough to cause them to notice. Snowball effect, if nothing change's we'll be paying 45 dollars for 25mb of data with overages at 25 cents per mb in a years time.

How can you people possibly argue against me? I am (nigh) objectively right.. Our phone companies are ripping us off, we need to tell them we don't like it. and yet people are saying "no we need to silently change out plans to cheaper versions and not tell them why".. no, that is frankly dumb.

Sophia, why should we suffer more by downgrading our plans and *hoping* for Koodo to notice, and then change the plans. Are you kidding me? We need to tell them "this is not fair to us!"

We are providing Koodo with profit at the cost of their services.
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Ivan, Mobile Master

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What seems to be the problem? Almost everyone seems to agree that the prices are way too high. Your post is also nothing new, we've had many, many such posts in the ~2.5 years I've been participating here (I wrote at least one).

There's one thing that's been constant, and that is that complaining does not yield results. I've said it above, as long as people are willing to pay the asking prices, the prices will not go down. The only "complaint" that will be heard is not subscribing.
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TtDd15

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the community needs to like and +1 this comment. The most popular comments get attention. And koodo, give out some promotions, bring back the 40 dollar for 1gb plan. They always say that its hard to control with all the promotions they have to keep track of in their systems. hmmm fix it by offering a real promotion that everyone will switch to have.
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Ahmad

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Actually, no. Liking your comment will not necessarily get Koodo's attention. The purpose of it is to promote the best suited answer/reply for a topic.
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Moto G

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The old $40.00 for 1G was somewhat pricey, compared to the Super 6G @ $60.00.
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daved

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The price of mobile services is set by the market which in Canada is basically owned by the big 3 carriers. If you are comparing the cost to the US, don't forget that the US market is an order of magnitude larger than Canada's (roughly 10 times the population). The 2 countries are approximately equivalent in land area so it cost the Canadian carriers roughly the same to build the infrastructure to cover Canada with only one tenth the population to pay for it all. These companies aren't in the business for the fun of it; they are there to recoup their costs and make money. Talk is cheap and data costs them money which is reflected in plans offered and pricing.

Don't get me wrong, I'd love to see cheaper data as well, I just don't see it happening. This is the fundamental reason we pay more for a lot of things here in Canada. This song gets played over and over. Smaller population/market, fewer suppliers=higher costs, less competition=higher Canadian prices.

Now if a US carrier would just offer a nice North America wide plan with cheap data that might shake things up a bit. (Except the current slide of the Canadian dollar would still bump up the price to Canadian subscribers who have to pay in those dollars.)
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Ivan, Mobile Master

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It doesn't matter how large Canada's landmass is when our carriers don't cover most of it because of our population distribution..
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RudyW

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If you really want to get technical, they cover about half the land mass of the US at 1/10th of the population. :-) That suggests cost per pop to be higher potentially.
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MD

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This has been rebutted SO many times. Go to Howard Forums to read extensively about why this is not a viable argument. The Big 3 (or 4) would LIKE you to believe that...but they are also the ones that conveniently forget they got FREE spectrum to launch their networks, oh, only like 20Bn worth of it.
That is a lot of money they should have spent on expending coverage and services, instead of paying dividends to keep the shareholders happy.

If the cost of deployment is so high why do they so violently oppose any new entrant in the market?

Read the quarterly statement from mobile companies and you will see there are 2 major indicators they care about:
- number of subscribers
- more importantly, ARPU (Avg revenue per user) - it might be interesting to note it is 60+ dollars currently and the companies are under the gun to increase it.

All this long post to say: NO, they will not on their own volition drop the prices. We need competition. Period.
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rikkster, Mobile Master

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To your last sentence, I've been saying that for years. Tired of repeating myself.
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daved

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Re: extending coverage. I can't see them building new towers that only will have the potential to service 3 new customers. That is why it there are so many gaps in coverage. Same principal as building a road to log 1 tree. And yes, some serious competition to the big 3 would be great, but I'm not holding my breath on that.

By the way, the spectrum may be free, but towers are not. And companies have to keep shareholders happy, otherwise management is out of a job.
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David, Mobile Master

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Telus entered into an agreement with the BC government to install towers along some of those lonely stretches of highway which make little economic sense to service. That subsidy is the only reason gaps are being filled in BC. Towers are still being erected in locations where customer demand makes economic sense.

As a shareholder of Telus through my CPP, I expect to be kept happy. You too, I'll bet!
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Sophia, Mobile Master

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On that note, I just noticed today that our town in rural BC has LTE now :D
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David, Mobile Master

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It arrived to our town late last fall, just before Christmas.
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daved

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When I am on the road I am continually surprised just how good the coverage is, even in areas that obviously don't have the population to justify installations. I didn't know that the government sometimes subsidized Telus but I can see why they would from an emergency communications standpoint.

It would be a nice option if Koodo offered some data add-ons so people could bump up their data allotment for the occasional times they need more data rather than buying a more expensive plan or going into overage.
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BobTheElectrician

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I live in the real hills-and-valleys-cell-phone=unfriendly boonies: 650 people vote to elect the mayor and 6 councillors (blame that on Quebec govt infrastructure).

Nevertheless, Bell/Telus put in a new tower about 500 meters from my house last fall, and things have improved greatly.

Take the time to read about extended coverage, and the links, which the govt has gone to great lengths to hide. It's really stoopid on their part, since they could claim a big responsibility for the better cell service we will all be getting at no extra charge.

Let's see how things stand at the end of the summer:

http://community.koodomobile.com/kood...
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jakebanks5

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Does anyone notice anything different around here?

PERHAPS FAIR DATA PRICES?!

Cheers to Koodo for honouring our plea, heads high Koodonians - it's a victory for the people :P
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Robert Duncan

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It was never about the secondaries, my point is when you look at the primary and secondary cell phone companies it really boils down to a few controlling companies that are manipulating the market and squeezing out the competition. Competition in the Canadian telecom industry is a simple slight of hand illusion.
The contract problem was mostly because there was no place else to get your phone prior to being able to purchase unlocked phones or jail breaking them yourself, the bloated price of the phones was an easy way to force those that couldn't afford the 2 year payment into 3 years.
Plus I suppose that the regulations to prevent the gouging for roaming fees from persons that live too close to the American border when their phones suddenly switch to American cell phone towers will cause yet another price hike.
As far as cable price increases go, perhaps we should try to remember when the cable companies had a rate increase rejected, do i hear never???
Companies will always move where the slave labor is cheaper and there are always excuses for the ongoing pillaging in every industry, just some excuses are lamer and more transparent than others.
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5s

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Robert.

You say the 3 year plan was for people that could not afford the 2 year plan.

Does that mean people that could not afford 2 years plans before, no longer purchase phones?

The answer is no Robert. The people on 3 year plans was subsidizing themselves and they did not like that. So government out lawed 3 year plans.

So the big 3 raised the prices, of those living within their means, to accommodate those 3 year contract complainers.

Another socialist republic of Canada Subsidy.
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Robert Duncan

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I don't appreciate the way that government does things any more than you do, but i don't trust or underestimate corporate greed any more than government power grabs. They are two sides of the same coin.
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5s

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Agreed Robert.
except the coin, a coin has 3 sides...
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Robert Duncan

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));))))
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EverettC

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In Hongkong, there is a plan that costs $25 CAD gives you 1GB data and 2000min talk. http://www.smartone.com/en/mobile-service-plans/sim-only/extracare-plan.jsp
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Timo Tuokkola, Mobile Master

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Hong Kong also has an average population density of 6300 people per square km. Canada has an average of 4. Do the math.
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ABH

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I had all alert setup for over usage and Nov-2016 Bill came 198$ which is $128 extra for what I pay every month. When I checked the bill it shows all those extra $ is for Airtime/Calls I didnt even receive an alert that my usage is over. Now guess what they will make me pay anyways. :-(
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Sophia, Mobile Master

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Mobile Masters are customers just like you. We don't work for Koodo and give our opinions freely, as I have done in this very thread.
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ABH

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Aha - Sorry I though Master are Koodo internal masters, well then I don't think non-Koodo Employees can help in this case. Thanks, all.
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Sophia, Mobile Master

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I'm not sure koodo employees can help either in your case except confirm you have a higher bill, but I wish you luck :)
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Melissa, Employee

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Hey ABH!  I was able to find your account and can confirm that the majority of the extra charges are for going over your minutes and there is a charge for long distance calls made to US numbers ($0.05/min). The good thing is that I see you changed your rate plan recently to include unlimited minutes which will help with your bill moving forward. When it comes to the US calling, we do have a $10 unlimited US calling monthly add on which would eliminate the long distance charges made to US numbers if you decide to add it on your account.  Hope this clarifies things! 
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ABH

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Melissa - Thank you, Alaa was in email communication with me and recommended few things which were taken care of from my and your side as well. My case is resolved.

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