Imternational data not working in Europe

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I bought a $40 international combo on self serve before we left for Europe and the data does not work, regardless whether roaming is on or off. On self serve it shows the international combo as an add-on but says there is 0/0mb of international data under the usage tab. Wondering what the issue could be?
Phone: iPhone 5
Location: Barcelona, Spain
Photo of Christine Leigh Gurantes

Posted 1 year ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
Hey there. There is a free international voice add on in self serve that you need to add to your add ons for this to work. Check that out and let me know if it is working after.

Check this out for more info
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Did you also make sure the international voice and data roaming add-ons are activated on your plan? You'll need those for the roaming package to work.